Support Policy
To ensure the best experience for our customers, we provide dedicated support for our services. The policy described here establishes the terms and conditions of the support we offer, which every customer who purchases our services is eligible for, for a period of 1 year from the date of service acquisition.
Scope of Support:
Support aims to assist users in efficiently using our services, resolving technical issues, and providing general guidance. We are available to answer your inquiries related to the functioning of our products and services, configurations, and features.
Contact Channels:
The support service is exclusively available through the email support@amazonware.com. Requests are handled in a queue, based on the order of arrival. Depending on the complexity, each request will have its own resolution time.
Support Limitations:
The provided support does not cover:
- Advanced customization or development of additional features;
- Integration with third-party services not specifically supported by us;
- Individualized training or business consultancy;
- Troubleshooting related to third-party hardware or software;
- On-site or phone support;
User Responsibilities:
To assist us in providing efficient support, we kindly request that you:
- Provide detailed and accurate information about the problem or inquiry;
- Maintain a respectful and courteous tone when communicating with our support team;
- Follow the guidance and suggestions provided by our team to resolve the issue;
- Acknowledge that your experience can be enhanced with regular updates to our services and consider implementing the latest versions as they become available;
Changes to the Support Policy:
We may update this support policy periodically. Any changes will be communicated via email. We recommend that you regularly review this policy on our website to stay updated on the support conditions and any changes that may occur.